Privacy policy

Welcome to our privacy statement. You probably arrived here because you want to know how we handle personal data.

We respect the privacy of our customers and visitors. We are committed to protect personal data.

If you are ordering Pottymop or Roommate products online via our webshop, we use your contact details and the information you provided to us to make sure that your orders will be handled as fast and as soon as possible and to inform you about your order. We use personal data to make your shopping experience at our online shops and offline stores as easy and remarkable as possible, which means that your visit to our website is tailored to your interests.

Pottymop Hygienics Inc. is the data controller and therefore responsible for the processing of personal data by 'PMH' and its affiliated companies. Let us explain more.

1. Purposes of processing

We process personal data for the following purposes:

When shopping and thereafter:

  • to make your shopping experience as nice as possible and to personalize our website to your interests
  • to remind you of products that are still in your basket via your e-mail address
  • to deliver your order to your home address and track the journey of your parcel
  • to process your return and track the journey of your return parcel
  • to show you your shopping history and more in your personal account
  • to process your subscription to the newsletter and or out of stock e-mails and send you special offers and the latest news
  • to send emails related to your order or return (order confirmation, shipping status updates, updates regarding your return, surveys, product care instructions)
  • for direct marketing purposes, like printed mailings or an e-mail on your birthday
  • to analyze your visit on our websites and our brandstores to make your personal shopping experience better and even more remarkable
  • to provide you an effortless customer experience when you contact our customer service department. We may use your phone number and/or email address to understand- and administer which orders and prior customer service correspondence are affiliated to these identifiers
  • to analyze traffic in our webshop and brandstores and to prevent and avoid misuse and / or fraud. Your ip-address may be stored and processed during those activities

Applying for a job with us:

Should you choose to apply for a job with us, we process personal data for a smooth application and hiring process (like your resume).

Should we use personal data for other purposes that the ones described above, we will first and upfront inform you.

2. Legal bases of processing

PMH processes your data on different bases: consent, legitimate interest and performance of the contract. You can withdraw your given consent anytime.

3. Retention terms

We will not store your data longer than necessary or when there are no legal bases to process the data.

4. Data subject rights

We make sure your rights are covered. Let’s outline a few.

  • When logging in in your PMH account, you can change your personal data anytime
  • For deletion of your account or access to the data we are processing, send us a message via info@pottymop.com. Please note that there might be a legal obligation to keep (some) of your data in our database
  • Do you not want to receive our newsletter or other updates anymore? Please let us know via the unsubscribe button in the emails you received from us

5. Data security

Data security is an important part of securing personal data and to ensure that personal data is safe with us. Our employees know how to handle personal data, keep it confidential and in the unexpected situation of a data breach, we will take the necessary steps.

PMH is working with various third parties to make your shopping experience and the ordering process as smooth as it is. We therefore share the necessary data with these third parties. Think of your payment via the payment service provider, sending of your order to the fulfilment partner, sending you the track and trace details per e-mail and providing you with the latest news on our assortment.

We only make use of secure servers, secure connections and we have processing agreements in place.

6. Data processors

Your data is processed within Canada. We have the right data processing agreements with (sub-)processors in place.

We make sure that appropriate safeguards are in place to protect personal data. More specifically, we will adhere to the standard contractual clauses.

You may recognize these third parties when shopping with us:

  • Shopify Payments, Shopify Pay, Sofort, Stripe, Mollie or Paypal for payments
  • Shopify to safely store your account and orders
  • Trustpilot A/S for product/service reviews

7. Cookies

PMH participates in interest-based advertising. After your consent, via cookies and other techniques, we may automatically collect data on how you browse websites, use applications and shop in order to enhance your customer experience and provide you with communications and promotions from us or others. We may share your data with third parties and social media platforms. We aim to show you ads that are more relevant to your interests and/or interactions with our website. You can always delete or object to cookies via your browser. Note that you may still see ads, however if will not be based on your interests or interactions with our website anymore.

8. Contact

Do you have a complaint about the processing of your data? Please let us know and we will try to solve it with you. Our contact details: info@pottymop.com Pottymop Hygienics Inc. , 225 Great Arrow Ave, Buffalo, NY, 14207.